Talkdesk, a cloud-based call center software provider, founded by Cristina Fonseca and Tiago Paiva back in 2011, announced today a $15M Series A financing round led by DFJ with participation from existing investor, Storm Ventures.
With this new round of investment, Talkdesk will focus on expanding its product, design, and engineering teams, while growing its marketing and customer support capabilities globally. Talkdesk also announced that Josh Stein, Partner at DFJ, will join Talkdesk’s board of directors.
Since launching at TechCrunch Disrupt in New York in 2012, Talkdesk has seen incredible growth. Over the years, Talkdesk grew from six to over 70 employees and has now offices in San Francisco, California, in Portland, Oregon and Lisbon, Portugal. The company has also increased its revenue 10X year-over-year and is continually adding to its impressive roster of customers, including Weather.com, Homejoy, Anki, DoorDash, Whistle and Edmunds.com.
When asked why Talkdesk has been so successful, Tiago Paiva, founder and CEO of Talkdesk explains that:
Today’s consumers are used to instant app-driven communications, but most cloud-based call center solutions do not provide the functionality necessary for companies to meet their rising expectations for service. As such, companies are looking for a more progressive call center technology that provides relevant real-time customer information so they can deliver an exceptionally personalized experience. We developed Talkdesk to address the needs of this $20B market. We accomplished this by making it simple for companies to deploy a robust cloud-based call center software solution that provides contextual information about their customers, without the complexity or high cost associated with implementation.
We asked founder Cristina Fonseca about Talkdesk’s plans for the future and the ambition is clear:
We want to be a reference in the B2B space worldwide and hire the best talent to join our team.
Prior to this round, the company had raised $3.6 million from Storm Ventures and 500Startups.